Tuesday, December 23, 2008

Why S.O.P.'s Should Be S.O.P.

Standard Operating Procedures are exactly what they they sound like in the military. They are a set list of procedures covering every aspect from mundane administration to defining the pecking order of responsibility and accountability on all levels.
They sound as dull as dishwater don't they? In today's computer savvy world, why would the military still use them? SOP's are used at all levels by all branches because they clearly define procedures and clarify any question of individual responsibility.
Some very hard lessons have been learned this year as a result of the Celtic Pets seizure. Much of the ensuing controversy could have been avoided if the society had clear cut SOP's for cruelty seizures of any size that would include, but not be limited to :
  • specific timelines before seized animals could be adopted
  • clear cut criteria for killing any seized animal
  • precise accounting of all the animals, whether they were adopted, fostered, transferred to the custody of a rescue, still at the shelter or killed.
  • an explicit definition of the BOD authority with respect to both the investigation and to the fate of all of the animals.

SOP's clear up the fuzzy grey areas and prevent individuals from assuming more authority than they actually should have. Organizations just run smoother when responsibility and accountability are "written in stone" If the society is truly in pursuit of more transparency, having SOP's for the sticky spots would be a darned good start.

After all, if there had been SOP's this year when the seizure took place, the society could have garnered much sympathy and public support for the plight of so many animals. Instead, the society very nearly circled the drain as a result of the public indignation about the misuse and overreaching of individual authority.

With SOP's, the society would have been able to draw in public support by allowing them to understand and share the journey. The society should have been strengthened .... instead it was shrouded in a veil of secrecy by individuals who refused to accept criticism or even hold themselves accountable to the society BOD. The society is still trying to recover the credibility and support that was lost at that time.

SOP's prevent situations like that from happening. We cannot and should not ever attempt to whitewash what happened this year after the Celtic Pets Seizure. I still have all the old pictures of Chinchilla Charlie ( remember him... he was the front door poster boy for the society after the seizure while they were drumming up donations and then he was killed, in spite of the fact that there was a place and training/ rehab available for him.

I still have all the old pics of Jackie, and I remember like it was yesterday when the society tried to take him away from Joan. SOP's would have made it impossible to rescind memberships and threaten Joan like that.

And the Celtic Pets Six/seven eight nine????? If there had been SOP's we would know how many of those rescued lived to tell the tail. But of course the person who made those decisions is gone and because there were no SOP's, that person got away with murder. Because there were no SOP's, to this day not even the BOD knows the numbers.

And of course, in the here and now, SOP's could change the killing in Cape Breton. But that is a rant for another day, because THAT whole situation is so darned big its going to take more than better administration to fix that.

At the end of the day, SOP's are like routines..... they free our minds to focus on the big picture.... and they minimize the time that gets wasted deciding what to do.

4 comments:

Anonymous said...

SOP's are a great idea, I will add to that some outside authority to watch over the SPCA's and other rescue leagues. Like police,banks, politicians,car manufactures CEO's these organizations can't be trusted to evaluate themselves especially when they think telling the truth will affect their fund raising.RG.

Anonymous said...

The SPCA does have SOP's. Provincial law prescribes all the things you ask about. So does HRM law.
And then the SPCA has its own procedures as well; it has a code of conduct. All these things are available online.
The question is: WHO holds the SPCA accountable? I looked into this and I believe a federal prosecutor is the only one who can take it to task. Even current federal law would seem to prohibit what was done to those poor animals from Celtic Pets, as well as the ongoing atrocity in Cape Breton.
If the SPCA will not put a stop to the latter, there are higher authorities.
It may take a public outcry to get them to act, however. And that's a real trick in this province.

Old Maid said...

Ahhh... but the Code of Conduct was created after the controversy and so does not proscribe or hold accountable previous bod members who are no longer in an official bod position.
SOP's btw are the nitty gritty details that define how the organization interprets, engages and enforces existing legislation.

Lana said...

Howdy,

This comment is about Brindi at the NS SPCA where the power went out.

I hope Brindi wasn't too traumatized during that outage. She's in her 6th mo. of captivity and needs to go home. She's been through enough; and now this horrible experience! I feel for all those helpless dogs, cats and rabbits stuck in those cold cages shivering and crying out while listening to others' cries and smelling the stench of urine and feces.

I was hoping you may want to post a notice on your blog about the trial coming up on Monday the 5th? Francesca needs support. It would be great if a WHOLE BUNCH of people showed up at the courthouse. What's one day if it may save your family pet?

What I don't understand, is why pet owners in NS aren't out there fighting this outrageous bylaw A300that could AND WILL affect some of them in the future. These people should be at that courthouse on Monday fighting for justice. This is not just about Brindi. She just happened to get caught up in this mess. It's about a law that can kill your dog on the say of an Animal Control Officer.

Here's hoping Francesca and Brindi have a Happy New Year. Please help save Brindi.

Regards,
Lana Horan
Lister, BC